Artificial intelligence (AI) is promising a new era for the insurance industry, fundamentally changing how companies operate and how they engage with their customers.
There are long lists of opportunities presented by AI for the insurers – from efficiency gains in the processing of claims and risk assessments, to the speed and accuracy of response to customer service enquiries.
That's why most CTOs within the insurance industry believe AI will play an important role in their organisations in the next few years. Indeed, it's estimated that AI solutions could be worth $80bn by 2032.
However, the insurance industry can sometimes be accused of an abundance of caution. The advantages of AI are becoming clearer, but uncertainties remain over which solutions offer the greatest potential, how quickly organisations will see a return on their investment, what risks still remain hidden and how solutions will actually be im
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