Operations Manager (Claims)
Location London, Greater London, South East, England
Salary Competitive Salary + Bonus
Expiry Date November 2, 2026
Job Ref BH-8963
No of days in the office 0 - Fully remote
Operations Manager - Claims - Remote
A high growth specialty insurance organisation is seeking an Insurance Operations Manager to lead strategic operational initiatives within a data driven, globally distributed Claims function. Joining a growing international claims team, you'll act as a key link between claims operations, data and external partners. This is a highly visible role requiring someone who can confidently engage with senior stakeholders, present complex information in an accessible way and build strong relationships both internally and externally.
Key Responsibilities
A high growth specialty insurance organisation is seeking an Insurance Operations Manager to lead strategic operational initiatives within a data driven, globally distributed Claims function. Joining a growing international claims team, you'll act as a key link between claims operations, data and external partners. This is a highly visible role requiring someone who can confidently engage with senior stakeholders, present complex information in an accessible way and build strong relationships both internally and externally.
Key Responsibilities
- Support claims data requirements and reporting initiatives
- Work closely with carrier partners to understand, translate and communicate data requirements
- Manage and oversee loss fund processes, ensuring appropriate controls, monitoring and governance
- Analyse claims data to identify trends, opportunities and operational improvements
- Contribute to strategic claims transformation projects
- Support the development of enhanced reporting and data presentation capabilities
- Play a role in exploring and implementing AI-driven claims initiatives
- Provide insights that support business growth and operational excellence
- Proven experience within Claims
- Strong claims operations and/or claims management background
- Highly data-driven with the ability to interpret, analyse and communicate insights
- Experience working with claims-related reporting, analytics or operational data
- Understanding of loss fund management and claims fund governance
- Claims professionals who have transitioned into a data or analytics-focused role
- Claims and operations specialists with strong data and reporting expertise
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