Digital Service Manager
Location Greater London, South East, England
Salary £80000 - £110000 per annum
Expiry Date August 6, 2025
Job Ref BH-8377-1
No of days in the office 3
Client Success & Digital Service Manager – Insurance - Permanent
Our client, a global specialty insurance broker, is looking for a Client Success & Digital Service Manager to help shape and lead their digital service capability during a major transformation. This is a unique opportunity to work in a fast-paced, digital environment to drive maximum value from new and existing product offerings.
You’ll be great for this role if:
This is a permanent opportunity paying £80,000 - £110,000 + bonus (15–20%). The role offers hybrid working, with 3 days per week in a London office.
Client Success & Digital Service Manager – Insurance - Permanent
Our client, a global specialty insurance broker, is looking for a Client Success & Digital Service Manager to help shape and lead their digital service capability during a major transformation. This is a unique opportunity to work in a fast-paced, digital environment to drive maximum value from new and existing product offerings.
You’ll be great for this role if:
- You are passionate about working closely with valued clients, to onboard and respond to client needs
- You enjoy getting hands-on—resolving client and admin issues, helping onboarding teams, and working across PMO and client support
- You’ve managed vendor relationships, including defining KPIs and overseeing ticket resolution
- You can manage enhancement requests and feed them into agile product backlogs
- You’ve worked solo or in lean teams and are comfortable leading both the design and delivery of service functions
- You have hands-on experience building or managing ITIL / ITSM processes in digital or SaaS environments
- You’ve worked in digital service management, ideally in insurance, broking, or InsurTech environments
- You have knowledge of Agile, Scrum, or Product Ownership frameworks
This is a permanent opportunity paying £80,000 - £110,000 + bonus (15–20%). The role offers hybrid working, with 3 days per week in a London office.
Client Success & Digital Service Manager – Insurance - Permanent
Apply for this job
Share this Job
Got a question?

Different is good
Our clients come from all walks of life and so do we. We know that the most successful teams have a diversity of background, experience and approach.
When we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs.
Read More
Read More