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Service Delivery Analyst

Salary:
£42,000 - £...
Job type:
Permanent
Location:
London
Date:
17/02/2016
Contract duration:
Permanent
This vacancy has now expired.

Service Delivery Analyst  
London
Permanent
£42,000 - £55,000


Service Delivery Analyst (MI / Incident / Problem / Excel / VBA / ITIL)
My specialist insurance client based in London requires a proactive and enthusiastic Service Delivery Analyst (Excel / VBA / ITIL / £42,000 - £55,000) to join their team on a permanent basis.

 

The successful applicant will report into the Service Delivery Manager and be required to perform the following duties:

 

  • MI Reporting – this will make up 60% of the role and will include (but not limited to): the production of weekly/monthly management reports; the running of daily service delivery meetings; providing analysis and advice to senior managers; presentations to senior management to gain buy-in
  • Major incident Coordination – 20% of the role. Analysis, logging and reporting of incidents
  • Problem management – 10%
  • Continuous Service Improvements – 10%

 

Key Skills

 

  • MI Reporting
  • Major Incident Coordination
  • Problem Management
  • Continuous Service Improvement
  • Advanced Excel – pivot tables and VBA experience preferred
  • ITIL Certified

 

If you feel you meet all the requirements, please apply. Successful candidates will be contacted within 7 days of receiving their CV.

 

Service Delivery Analyst (MI / Incident / Problem / Excel / VBA / ITIL)

 

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